Email support services are a type of customer support that uses email as the primary communication channel. Companies provide email support to customers for resolving their issues, answering their queries, or providing information. Email support services are preferred by many customers due to their convenience and accessibility, allowing them to get assistance without the need for a phone call or live chat. Companies may provide email support services through their own in-house team or outsource it to a third-party service provider. Email support services are a cost-effective way for companies to provide efficient customer support while also managing their workload effectively.