Cloud telephony, also known as cloud calling, is a revolutionary technology that has transformed the way businesses communicate. By leveraging the power of the internet, cloud telephony eliminates the need for traditional on-premises phone systems, offering businesses a host of benefits: Cost Effectiveness, Scalability, Flexibility, Mobility, Integration, Global Reach and Simplified Management.
There are Top 6 types of Cloud Telephony Services available for growth your business
Cloud telephony services have emerged as a game-changer for businesses of all sizes, enabling them to streamline communication processes, enhance customer engagement, and propel growth in a dynamic and competitive landscape.
Click to Call Services
Click-to-call (CTC) is a technology that allows website visitors to make phone calls to businesses directly from their website or app by clicking a button. Click to Call Services can be used to improve customer service, increase sales, and generate leads. Click-to-call services offer a seamless and convenient way for customers to connect with businesses, fostering stronger customer relationships and driving business growth.
IVR Services
Interactive Voice Response services (IVR Services) are automated phone systems that interact with callers using voice prompts and touch-tone keypad selections. They allow customers to access information, perform transactions, and resolve issues without having to speak to a live agent. IVR systems are widely used by businesses of all sizes to improve customer service, reduce costs, and increase efficiency.
Bulk Voice Call Services
Bulk voice call services, also known as voice broadcasting, are a powerful tool for businesses and organizations to reach a large audience quickly and efficiently. These services allow you to send pre-recorded voice messages to a large number of phone numbers simultaneously, making them an ideal way to deliver important announcements, alerts, marketing messages, and more.
Toll Free Number Services
Toll-free number services, also known as free phone services, provide businesses with a valuable tool for enhancing customer service and establishing a professional image. These numbers, typically prefixed with designated codes like 800 or 1800, allow customers to call a business without incurring any charges, making it easier for them to reach out for support, inquiries, or feedback.
Missed Call Services
Missed call services are a type of cloud telephony solution that enables businesses to connect with their customers through missed calls. This service is particularly popular in countries where SMS charges are high, as it allows customers to reach out to businesses without incurring any charges.
Virtual Mobile Number Services
Virtual Mobile Number services provide phone numbers that are not tied to a physical SIM card or device. They operate using Voice over Internet Protocol (VoIP) technology, allowing calls and messages to be routed through the internet.
Summary
Cloud telephony services are a type of phone service that is hosted in the cloud. This means that the phone system is not located on-site at the business, but instead is hosted on a server off-site. This can save businesses money on hardware and maintenance costs, as well as provide them with more flexibility and scalability. Cloud telephony services can be a valuable asset for businesses of all sizes. They can help businesses to save money, improve communication and collaboration, and increase productivity.