RETURN AND REFUND POLICY
Words with an initial capital letter have specific meanings as defined under the following conditions. These definitions apply whether the terms appear in singular or plural.
For the purpose of this Return and Refund Policy:
- Company: Refers to Bookmarkmank.com, also referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement.
- Goods: Denotes the items offered for sale on our Service.
- Orders: Signify a request made by You to purchase Goods from Us.
- Service: Refers to the Website provided by Bookmarkmank.com.
- Website: Denotes Bookmarkmank.com, accessible from https://bookmarkmank.com/.
- You: Represents the individual accessing or using the Service, or the company or legal entity on whose behalf such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You have the right to cancel Your Order within 14 days without providing a reason. The deadline for canceling an Order is 14 days from the date You received the Goods or when a third party, not the carrier, takes possession of the delivered product.
To exercise Your right of cancellation, inform Us of your decision through a clear statement. You can do so:
- By email: [email protected]
We will reimburse You no later than 14 days from the day We receive the returned Goods. The reimbursement will be made using the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
To be eligible for a return, please ensure that:
- The Goods were purchased within the last 14 days.
The following Goods cannot be returned:
- Goods made to Your specifications or clearly personalized.
- Goods unsuitable for return due to their nature, rapid deterioration, or expired date.
- Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Goods inseparably mixed with other items after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion. Only regular-priced Goods may be refunded; unfortunately, Goods on sale cannot be refunded, unless prohibited by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. Send the Goods to the following address:
Through Email: [email protected]
We recommend using an insured and trackable mail service, as we cannot be held responsible for Goods damaged or lost in return shipment. Refunds will only be issued upon actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Upon receiving the returned product, a gift certificate will be mailed to You. If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
At Bookmarkmank.com, we aim to make your shopping experience as satisfactory as possible, and we appreciate your understanding of our return and refund procedures. Feel free to reach out to us with any inquiries, and we’ll be happy to assist you.